Day two of the professional development programme focused on strengthening students’ communication skills, body language, and confidence for the hospitality workplace.

Led by the English Communication Trainers, the session featured practical guest-interaction exercises covering check-in procedures, order-taking, and complaint handling. Students received real-time feedback to improve their verbal communication and professional responses.

The session also included body language coaching through video comparisons, helping students identify effective and ineffective workplace habits.

The day concluded with confidence-building activities, including 30-60-Second Spotlight self-introductions and a 1-Minute Topic Talk public speaking exercise on hospitality-related topics.

The practical approach helped students develop greater confidence, clarity, and professionalism in real-world guest interactions.